• Once you become a member, you will receive further instructions in the confirmation email and you can make your first selection immediately.
• The membership is personal.
• You can choose the delivery address and time slot, and we kindly ask you to keep the same selection for the whole membership period. How ever, if there is a change, please notify us by e-mail.
• You can select 2 items at a time from our ever-growing selection of clothes. Some items are unique, but others can be found in several colours and sizes. Ask for our help if you are looking for something specific.
• The rental period is 4 weeks and a new rental period starts every two weeks. This means, that you need to wait less than two weeks to receive your first set, and you’ll receive a new one every four weeks after that.
• At the end of each rental period you will get a notification to order a new set for the following 4 weeks.
• You have two delivery & pick-up options. You can either choose our delivery service, or you can stop by at our workshop to bring in the old set while you receive the new one.
• We are based in Brussels but deliver in all of Belgium and the neighbouring countries.
• We take care of cleaning and maintenance of the clothes.
• Our members take good care of the shared wardrobe and cherish the clothes as if they were their own.
• To care for the environment, we encourage you to use your borrowed items as many times as you wish before washing. In case of a stubborn stain, just contact us and we will find a solution together.
• If the loaned item is lost or becomes in irreparable condition, the member must redeem it for herself. The price depends on the original price. Please see our terms and conditions or contact us for more details.
• If you need more time with one of the items borrowed, you can extend the loan period at an extra cost.
• At the moment you can not buy the rental items for yourself, but we do organise second hand sales every now and then. Follow us on social media or subscribe to our newsletter for more info.
• If you fall in love with a certain item and want to purchase one for yourself, Ensemble can help you find your very own piece. Please see our sales catalogue or email us if you would fancy something else. We may be able to order what we don’t have in stock ourselves.
• If you have any questions, do not hesitate to contact us at heidi@ensemblestore.be

• A personal fitting appointment (included in the membership)
• Clothing for a photoshoot or other event
• Compatible outfit for your team or event (exposition, fair, performance…)
• To borrow more than two pieces at a time e.g. for your business trip
• An extra week or longer
• To reserve a particular item

To support our eco-friendly partner brands Ensemble organises special sales days and other events throughout the year. You can also contact us to schedule a private fitting. Follow us on Instagram and Facebook or subscribe to our newsletter to stay tuned.

We will have measurements of each item on our website, but we understand that it’s still not always easy to find the right size without trying it on. That’s why we have the right size guarantee! This means that you can change the garment within 2 working days after you have received it, if it doesn’t fit you. Please note that we also organise special fitting days once a month, and as a member you can always contact us to arrange a private fitting.